Shipping Policy

This Shipping Policy explains how Quietra ("we", "us", "our") processes, ships, and delivers orders placed through this website. By placing an order with us, you agree to the terms set out below, in addition to our Refund Policy and Terms of Service.

We reserve the right to update, change, or replace any part of this Shipping Policy at any time by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of our site and Services following the posting of any changes constitutes acceptance of those changes.

Order Processing Time

All orders are processed within 1-3 business days of being placed. Business days do not include weekends or holidays.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the processing of your order, we will notify you by email or phone.

Shipping Rates and Methods

We are pleased to offer free standard shipping on most orders. This offer is subject to change at our discretion, and any changes will be reflected at checkout prior to purchase.

Expedited shipping options may also be available for select orders at an additional cost, calculated and displayed at checkout. Any expedited shipping fee reflects faster carrier service only and does not affect the order processing time described above.

Shipping Destinations

We currently ship to addresses within the United States, including P.O. Boxes and APO/FPO military addresses. We do not currently offer international shipping.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24-48 hours after receiving this email for tracking information to update with the carrier, as there may be a delay before the carrier scans the package into their system.

Estimated Delivery Time

Once an order has been handed off to the carrier, transit time typically ranges from 4 to 11 business days, depending on your location and the carrier used for your shipment. We work with a variety of reputable third-party carriers and select the carrier for each order based on factors including destination, package characteristics, and delivery speed.

Total delivery time is the sum of the order processing time and the carrier transit time described above. Delivery estimates are not guaranteed and may be affected by factors outside of our control, including but not limited to weather, natural disasters, carrier delays, and other circumstances beyond our reasonable control.

Address Accuracy, Order Changes, and Cancellations

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you need to change your shipping address or cancel your order, please contact us as soon as possible at help@tryquietra.com. We will make reasonable efforts to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or has been handed off to the carrier for shipment.

Lost, Stolen, or Damaged Packages

We are not liable for packages that are lost, stolen, or damaged in transit after being handed off to the carrier. However, we want to make this right for you. If your package is lost, stolen, or arrives damaged, please contact us within 30 days of the delivery date (or expected delivery date, in the case of a lost package) at help@tryquietra.com, and we will work with you to determine an appropriate resolution, which may include a replacement or refund at our discretion.

Claims submitted after this 30-day window may not be eligible for a resolution.

Undeliverable and Refused Packages

If a package is returned to us as undeliverable due to an incorrect address, failure to claim the package, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply to reship an undeliverable or refused package.

Shipping Delays

While we make every effort to ensure timely delivery, shipping is ultimately handled by third-party carriers and is subject to delays beyond our control, including but not limited to severe weather, natural disasters, carrier service disruptions, and high shipping volume during peak periods. We appreciate your patience in the event of an unexpected delay and encourage you to reach out to us with any questions or concerns about your order's delivery status.