Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, and with all tags attached. You'll also need the receipt or proof of purchase.

To start a return, contact us at help@tryquietra.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Consumable products that have been opened or used, including sleep supplements and other ingestible items
• Items where hygiene is a factor once opened, such as sleep masks, earplugs, or bedding removed from its sealed packaging
• Perishable goods
• Custom or personalized products, including special orders
• Hazardous materials, flammable liquids, and gases
• Sale items and gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unused, in its original packaging, and with all tags attached. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know whether your refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@tryquietra.com.

Contact Us

Questions about this policy? Our support team is happy to help.

Email: help@tryquietra.com
Phone: (855) 982-2929

Mailing Address
Biscayne Brands LLC
30 N Gould St Ste R
Sheridan, WY 82801